Terms of Service


We understand that online shopping can sometimes seem complex and even daunting. We're committed to providing you with the best e-commerce experience possible. However, to ensure that we're all on the same page, it's crucial that we lay down some rules to guide our transactions. In this contract, you won't find any convoluted legal terms or lengthy passages of text. We do not wish to trick you into agreeing to something that you might later regret. Rather, we aim to safeguard the interests of both parties now and in the future.

1. Place of Performance and Applicable Law

iüLabs Ltd is a company registered in England (number 13879817). Our registered office is at 73 Park Lane, Croydon CR0 1JG.

This website and the information it contains are primarily intended for those accessing it from the United Kingdom. If you're located elsewhere, please note that not all products referred to on this site may be appropriate or available in your location.

The governing law for this Agreement is English law. You, as our customer, and we, iüLabs Ltd, each submit to the exclusive jurisdiction of the English courts. If any provision of this Agreement becomes unlawful, void, or for any reason unenforceable, then that provision will be deemed severable and won't affect the validity and enforceability of the remaining provisions.

2. Your Responsibilities as a User

In order to use this Website, you need to assure us that:

  1. You are legally capable of entering into binding contracts;
  2. You are at least 18 years of age;
  3. The personal information you provide when you register is true, accurate, current, and complete in all respects;
  4. You are not impersonating any other person or entity;

If there are any changes to your personal information, you will notify us immediately by e-mailing our customer service representatives at: hello@iulabs.co.

3. Medical and Health Disclaimer

Material contained on the iuLabs.co website is provided for information purposes only and is not intended to be medical or healthcare advice, nor is it to be used in relation to medical diagnosis or treatment. It is not meant to substitute any advice given by your doctor or other medical and healthcare professional. Always seek the advice of your physician or other qualified healthcare provider regarding any medical condition before starting any new treatment. We recommend consulting with a physician before using any iüLabs products. For more information and our full Disclaimer go to: https://iulabs.co/disclaimer/.

4. Limitation of Liability

Under the law, iüLabs Ltd and its associated companies aren't responsible if you suffer any losses or damages, whether they're direct or indirect, from using our products, our website, or doing business with us. This includes any kind of warranty or condition that might normally apply, whether it's stated or implied.

This limitation on liability protects not just iüLabs Ltd, but also any company related to us. So, think of this as covering the whole iüLabs Ltd family.

We do our best to make sure the information on our website is accurate and up to date, but we can't promise that it's perfect. If there are mistakes, we're not liable for any problems that might arise from them.

We also try to provide a reliable service on our website, but we can't guarantee that it will be free of interruptions or errors. If something does go wrong, like data corruption or loss, we're not responsible for that either.

And just so you know, our website may contain links to other sites, but we don't have control over them. We include them for your convenience, but we're not endorsing them or responsible for their content.

If we need to, we can assign or transfer any of our rights or obligations under these terms to someone else. You can't do the same, though, unless you get our written permission.

These terms are strictly between us and you. So, no one else has the right to enforce them, and they don't affect any of your legal rights that can't be excluded.

Lastly, if something does go wrong and you have a valid claim against us, our responsibility is limited to the price of the products you bought, except in specific situations mentioned in these conditions.

5. Indemnity

By agreeing to these terms, you're saying you'll cover iüLabs Ltd for any costs, losses, or legal issues that come up if you don't stick to this agreement or if problems arise from your use of our site or the products/services you buy from us. This includes any lost profits, interruptions to business, money damages, claims, or legal actions that might be taken against us. It even covers things like claims for defamation or violations of intellectual property rights, and it includes any related legal fees. In other words, if someone else brings a claim against us or if we suffer losses because of something you've done, you're agreeing to step in and take care of it for us.

6. Privacy Policy

iüLabs Ltd takes your privacy seriously. We only use your personal information in ways that follow our Privacy Policy. When you use our website, you're saying it's okay for us to do this, and you're promising that any info you give us is correct.

If you decide to buy something from our website, we'll ask you for certain details. These might include your name, email, billing and delivery addresses, and your payment info like a credit card number. We want to assure you that we store all this information securely, following the guidelines set by the Data Commissioner's office.

7. Purchasing Items from Us

When you place an order with iüLabs Ltd, you've got to pay before we can process your order. We need your payment info, and your order has to stick to this agreement. Once we've got your order and payment, we'll get your item(s) ready for shipping. But keep in mind, all our items are subject to availability. If something you want isn't available, we'll let you know ASAP. We might suggest a similar item of equal quality and value.

We only accept orders for personal use. No reselling our items, please! If we find out you're buying to resell, we can cancel your order, suspend or close your account, and even take legal action if needed.

For orders shipped to the UK [and the EU], we're legally required to add sales tax. Your total will reflect this.

When you order from us, make sure your payment info is accurate and up to date. If we suspect any inaccuracies or fraud, we have the right to cancel your order and suspend or close your account.

Sometimes, we might need to change prices or product details. We always try to make sure our website info is correct, but sometimes mistakes happen. If a product you get isn't as described, or the packaging doesn't match what you saw on our website, you can return it according to our Return Policy, which is detailed below.

Also, please note that prices, availability, and other purchase details can change. We do our best to correct any errors we find. If we discover an error after your card has been charged and we have to cancel your order, don't worry – we'll refund the full amount. And if we have to pull an offer or stock because of an admin or system error, we'll reverse the charges on your card.

Accepted Payment Methods
We strive to make shopping with us a smooth experience. You can pay for your purchases using major credit cards (like Visa, MasterCard, and American Express), debit cards as well as PayPal. Please note that your order may be subject to additional verification of your payment method. In case of payment issues like declined transactions, we will inform you and seek an alternate payment method. Always ensure to provide accurate, current, and complete payment information to avoid any inconveniences.

8. User Accounts

User Accounts: As a customer, you have the option to create a personal account on our website. This account provides you with the convenience to manage your orders and subscriptions at your own pace.

To create an account, you'll need to provide some personal information and choose a secure password, which you can change at any time. It's important that you keep your account details and password confidential to prevent unauthorised access. You're responsible for all activity under your account, so make sure to notify us immediately if you suspect any unauthorised use.

Please note that we reserve the right to suspend or terminate accounts that violate our policies or for any other reason at our discretion. Be aware that you are expected to keep your account information updated and accurate. Failure to do so could affect the delivery of your orders or access to our services. Any change to your delivery and/or billing address must be made at least 48 hours before the date of delivery or subscription renewal.
Also, remember to review our Privacy Policy, which explains how we handle and protect your personal data.

9. Subscriptions and Automatic Renewal Terms

By subscribing to our products, you agree that:

You understand the subscription will continue until you cancel it.
You authorise us to charge your credit/debit card or other approved methods of payment for each shipment as part of the subscription.
It is your responsibility to maintain current, complete, and accurate information for your billing account. You are responsible for updating all information to keep your billing account current, complete, and accurate, including your delivery/postal address.
Inside your iüLabs account, you'll have total control over your subscriptions. To make any changes, you'll need to first log into your account and then head to the 'subscriptions' tab. From there, you can effortlessly pause or cancel your subscription whenever needed. We've made the process straightforward so you can adjust your service to best fit your lifestyle and requirements.

If you wish you can also cancel or pause your subscription by emailing us at hello@iulabs.co.

10. Discount Vouchers and Codes

We're pleased to give you opportunities to save with both general and personalized discount vouchers and codes. General discounts can be used by anyone, while personalized ones are created uniquely for you by our system. These codes can help you save on items priced higher than the voucher value, with any extra cost payable via credit/debit card. Discounts are applicable to purchases made in GBP sterling, but they can't be transferred or reassigned. Please remember that you can use only one discount per transaction, and these can't be combined with other promotional vouchers. Discounts are applied against the full regular RRP of the product, unless stated otherwise.

Please note, for subscriptions, any discounts will only apply to the first month. Subsequent months will be charged at the regular subscription price.

11. Returns and Refunds

If you are not entirely happy with the product you have chosen, you may return it to us within 14 days of receipt of the product. We will offer you an exchange or a refund, provided that the products are returned complete, in perfect condition, unused and unopened, with the original packaging intact. Ensure you provide a means of identifying your order.

The returns address is:
iüLabs Ltd, Huboo Returns, Unit 4, Vertex Park South, Emerson's Green, BS16 7LB

12. Newsletter Sign-Up

By opting into our newsletter service, you agree to receive emails from iüLabs Ltd, which may include news, updates, promotions, or other content we believe will interest you. Your email address and any other data collected during the sign-up process will be used solely for this purpose, in accordance with our Privacy Policy. We respect your privacy and want to ensure a great experience for you. Remember, you can opt out at any time by clicking the 'unsubscribe' link in our emails. Your trust is important to us, and we aim to be transparent and responsible in how we communicate with you.

13. Refer a friend program

Joining our iüLabs Refer a Friend program is a great way to score some sweet discounts! Here's how it works: first, you'll sign up and get your own unique referral link. Feel free to personalize it with your own touch, then share it with your friends, family, colleagues - everyone you know!

When your friends make their first iüLabs purchase using your link, they'll get 25% off. But it doesn't stop there. For every friend who makes a purchase, you'll also get 25% off your next order. It's a win-win!

Our iüLabs Refer a Friend program is powered by ReferralCandy, our trusted partner for referral rewards. When you sign up and start sharing your unique link, it's the ReferralCandy platform that's helping us track those referrals and dish out your well-earned discounts. Rest assured, their robust system is designed to ensure you get credit for every referral you send our way. So go ahead, start sharing and saving with ReferralCandy and iüLabs today!

Keep in mind, the use of our referral program means you accept its terms, and we trust you'll share responsibly. We reserve the right to modify or terminate the referral program at any time, so be sure to keep up with any changes in our terms.

14. Intellectual Property

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and all material and content supplied will remain the property of iüLabs Ltd. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use but you may not reproduce, modify, copy or distribute or use it for commercial purposes.

15. Matters Beyond our Reasonable Control

iüLabs will not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.

By using this website, you agree to these terms and conditions, understanding they are designed to ensure a smooth and satisfactory shopping experience for you, our valued customer.

This Terms of Service Document was last updated on the 16th January 2024