Terms of Service


1. Place of Performance and Applicable Law

iüLabs Ltd is a company registered in England (number 13879817). Our registered office is at 73 Park Lane, Croydon CR0 1JG

Unless otherwise specified, this Website and the information it contains is intended for use solely by those who access it from the United Kingdom. iüLabs Ltd makes no representation that any product referred to on this site is appropriate for use or available in other locations.

English law will govern this Agreement. You the customer and we iüLabs Ltd each submit to the exclusive jurisdiction of the English courts. If any provision of this Agreement shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

2. Use of Website

By using this Website, you warrant that:

  1. you are legally capable of entering into binding contracts;
  2. you are at least 18 years of age;
  3. the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.
  4. you will notify us immediately of any changes to the personal information by e-mailing our customer service representatives at: hello@iulabs.co.

3. Medical and Health Disclaimer

Material contained on the iuLabs.co website is provided for information purposes only and is not intended to be medical or healthcare advice, nor is it to be used in relation to medical diagnosis or treatment. It is not meant to substitute any advice given by your doctor or other medical and healthcare professional. Always seek the advice of your physician or other qualified healthcare provider regarding any medical condition before starting any new treatment. We recommend consulting with a physician before using any iüLabs products. For more information and our full Disclaimer go to: https://iulabs.co/disclaimer/.

4. Limitation of Liability

To the fullest extent permitted by law, neither iüLabs Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of iüLabs Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of iüLabs Ltd and any other associated company of iüLabs Ltd as if references to iüLabs Ltd included references to each such associated company.

While iüLabs Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and iüLabs Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.

While iüLabs Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free. iüLabs Ltd will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, iüLabs Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. iüLabs Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with iüLabs Ltd.

iüLabs Ltd may assign or transfer any of its rights or subcontract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of iüLabs Ltd.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

The entire liability of iüLabs Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

5. Indemnity

You agree to indemnify iüLabs Ltd  from and against any liability, losses, rights, expenses, loss of profits, business interruption, consequential loss, pecuniary loss, claims or legal proceedings, including, but not limited to claims involving defamation and intellectual property infringement, and expenses, including legal fees,  resulting from or in any way connected with your breach of this Agreement or arising from your use of the iüLabs Ltd site or purchase of goods and/or services which are brought or threatened against iüLabs Ltd or suffered or incurred by iüLabs Ltd by another person or entity.

6. Privacy Policy

iüLabs Ltd will treat all your personal information as confidential and will only use and process it in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner’s office.

7. Purchasing Items from Us

If you order a product, payment must be received by iüLabs Ltd prior to iüLabs Ltd’s acceptance of the order. Your order is expressly conditional on acceptance of this Agreement. Once a properly completed order, your authorization, and a form of payment have been received, we will promptly locate the item(s) you have ordered to place them in line for shipment. All items are subject to availability. We will promptly inform you if the product(s) you have ordered are not available and we may offer you alternative product(s) of equal quality and value.

iüLabs Ltd only accepts orders for personal use. You cannot resell items offered on the Website. If iüLabs discovers that you are placing orders with the intent to resell we may immediately cancel your order, suspend or terminate your account, and pursue any and all available legal remedies from you under applicable law.

iüLabs Ltd is required to collect applicable sales tax on orders shipped to the UK [and the EU]. Your final order total will include the appropriate sales tax.

In ordering products through the Website, you agree to provide only true, accurate, current, and complete payment information. By placing an order, you represent and warrant that you will only provide payment information which is yours or for which you are authorized to provide. IüLabs shall have the right to cancel your order or to suspend or terminate your account if we have grounds to believe that you have provided inaccurate, not current, fraudulent, or incomplete payment information to IüLabs, or for any other reason that we, in our sole discretion, deem appropriate.

iüLabs Ltd reserves the right to discontinue or change specifications, and prospectively change prices on products, in each case without incurring any obligation to you. iüLabs Ltd takes reasonable precautions to try to ensure that the prices quoted on the Website are correct, and to describe the items available on the Website as accurately as possible and to depict the most up to date packaging. However, when ordering products, please note that iüLabs Ltd does not warrant that product descriptions are accurate, complete, reliable, current, or error-free, or that product packaging depicted on the Website will match the actual product that you receive. If a product described on the Website is not as described when you receive it, or the packaging on the Website does not match the product you receive, your sole remedy is to return it to us in accordance with our Return Policy, which is detailed below.

Please be aware that prices, availability, and other purchase terms are subject to change. We make every effort to ensure the accuracy of the information on the Website and to correct errors once discovered. If we discover an error has occurred after your credit card has been charged and your order is cancelled as a result of the error, your credit card will be refunded the full amount of your order. iüLabs also reserve the right to withdraw offers and stock for reasons of administration or system error and again card charges will be reversed accordingly.

8. Subscriptions and Automatic Renewal Terms

If you are placing an order online as part of iüLabs’ subscription program, your membership in the program will remain in effect until it is cancelled. The payment card you provide will be charged the amount stated on the website corresponding to the product you purchase, and your payment card will automatically be charged the same monthly amount every thirty (30) days thereafter.

If you are a member of our automatic renewal program and you have provided us with a valid credit card number or an alternate payment method, each shipment will be automatically processed at the time of each successive instalment and will be billed to the payment method you provided to us at the time of your initial purchase and enrolment.

You are obligated to provide current, complete, and accurate information for your billing account. You are responsible for promptly updating all information to keep your billing account current, complete, and accurate (e.g., change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is cancelled or is no longer valid. Changes to such information can be made by emailing us at hello@iulabs.co.

If you wish to cancel your participation in our automatic renewal program, you may do so by emailing us at hello@iulabs.co.

9. Discount Vouchers and Codes

Discounts can be used towards goods of a higher price than the value of the Discount on payment of the excess by credit/debit card.

Discounts can be redeemed only on purchases made in GBP sterling, they cannot be assigned or transferred and only one Discount can be redeemed against a purchase in any one transaction. Further, Discounts cannot be used in conjunction with Promotional Vouchers, they cannot be claimed on transactions that have already been processed by IüLabs and they only apply against the full normal RRP of the product, unless otherwise stated.

10. Delivery

All dates quoted for delivery are estimated delivery dates only and may be subject to change. iüLabs Ltd cannot accept liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

iüLabs will add applicable delivery and handling fees to your order. IüLabs may reject orders where the stated delivery address is outside the UK.

iüLabs will use reasonable efforts to ensure orders received before 3pm will, subject to availability, be despatched on the same day for a 2 working day delivery. Those orders received after 3pm will be despatched the day after. These are good faith estimates and may be subject to change.

If products are not available for immediate delivery, you will be informed, and products will be delivered when they become available. If your order will be delayed (either from the date specified at the time of order or, if no date was specified, beyond 30 days from the date of your order, iüLabs will cancel the order and refund the amount paid.

Our partner, Regenerus Laboratories fulfils orders for iüLabs products.  Please see their T&C’s of supply here [AR to speak to Justin] and Privacy Policy here [AR to speak to Justin]

11. Returns and Refunds

If you are not entirely happy with the product you have chosen, you may return it to us within 14 days of receipt of the product. We will offer you an exchange or a refund, provided that the products are returned complete, in perfect condition, unused and unopened, with the original packaging intact. Ensure you provide a means of identifying your order.

The returns address is: iüLabs Ltd, c/o Regenerus Labs, Aero 14, Kings Mill Lane, Redhill, Surry RH1 5JY.

12. Intellectual Property

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights and all material and content supplied will remain the property of iüLabs Ltd. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use but you may not reproduce, modify, copy or distribute or use it for commercial purposes.

13. Matters Beyond our Reasonable Control

iüLabs will not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us at hello@iulabs.co.